Refund policy
REFUND AND RETURN POLICY
► DANA Jewellery accepts returns and exchanges under certain conditions.
Unless the customer has received a faulty or damaged order, the customer isn't required to give a reason for returning or exchanging an item.
In case of a return or exchange, the customer is required to contact us within 7 days of receipt of their order to let us know of their intention. The item must be returned within the return period of 30 days from the date the order was delivered. The returned items must be in their original condition, with no sign of wear, in the original packaging.
The return shipping charges are at the cost of the customer, unless a faulty or incorrect item was sent, in which case shipping fees will be covered by DANA Jewellery. When the package with your return arrives, it may take up to 5 working days to process the refund or exchange. In case of a refund, your purchase will be fully refunded, minus the initial shipping charges, unless a faulty or damaged item in which case minus initial shipping charges will be covered by DANA Jewellery.
In case of an exchange, the buyer is responsible for the return shipping costs as well as the shipping costs for sending the new item. In case of an exchange for an item of a lower value, the price difference will be refunded to the customer. In case of an exchange for an item of greater value, the customer is expected to pay the difference before the item is posted.
The address for returns and exchanges is:
Coomnakilla South
Blackwater Bridge
Killarney, Co. Kerry
V93HX5W
Ireland