Shipping, Returns & Refunds

-From Sept. 3rd until October 6th, all orders will be processed from Canada, twice a week. The available selection will be limited and the SALE section will not be active.
- From October 6th, the website will be fully active again and orders will be processed from Ireland on Oct. 12th/13th, as usual.
Please just get in touch at if you have any questions at all and I'll be glad to help.

The shipping times below are estimates only, from the time your order is shipped, and may vary and take longer depending on different factors that are out of my control such as location, holidays, customs, etc.

  • Ireland: 6 to 12 working days
  • United States : approx. 5 to 12 working days
  • Canada : approx. 4 to 8 working days
  • Europe - EU & non EU: approx. 6 to 20 working days 
  • International: approx. 7 to 20 working days

UK CUSTOMERS - Orders from the UK are processed through my Etsy shop (thanks Brexit) where VAT is added to the cart. Please send the link(s) to the item(s) you wish to purchase to or to @creationsdanajewellery on Instagram and I will forward a link for you to purchase. From the time I receive your email, this will takes from 2 to 24h. I hope this doesn't cause too much inconvenience!

Every order comes in a branded box that is FSC certified, in a plastic free package. If you are ordering more than one item and need more than one box, please let me know in a note at checkout.

Buying as a gift? Your order can be sent directly to the recipient and I will gladly include a personal note from you if you wish, at not extra cost. Just let me know in a note at checkout.

▹ The customer is responsible for any international customs duties, taxes, VAT, brokerage fees, or tariffs levied that may be charged after the initial postage. I am not responsible for delays due to customs

 You will receive a notification email to let you know that your order is on the way.

It is the customer's responsibility to provide the right shipping address at checkout since this is where your item will be shipped. I cannot be held responsible in case a wrong shipping address is provided.


► DANA Jewellery accepts returns and exchanges under certain conditions.

Unless the customer has received a faulty or damaged order, the customer isn't required to give a reason for returning or exchanging an item.

In case of a return or exchange, the customer is required to contact us within 7 days of receipt of their order to let us know of their intention. The item must be returned within the return period of 30 days from the date the order was delivered. The returned items must be in their original condition, with no sign of wear, in the original packaging.

The return shipping charges are at the cost of the customer, unless a faulty or incorrect item was sent, in which case shipping fees will be covered by DANA Jewellery. When the package with your return arrives, it may take up to 5 working days to process the refund or exchange. In case of a refund, your purchase will be fully refunded, minus the initial shipping charges, unless a faulty or damaged item in which case minus initial shipping charges will be covered by DANA Jewellery.

In case of an exchange, the buyer is responsible for the return shipping costs as well as the shipping costs for sending the new item. In case of an exchange for an item of a lower value, the price difference will be refunded to the customer. In case of an exchange for an item of greater value, the customer is expected to pay the difference before the item is posted.

The address for returns and exchanges is:
Coomnakilla South
Blackwater Bridge
Killarney, Co. Kerry

► If you are not completely satisfied with your jewelry or the service provided, please do contact us at and we will be glad to help. Thank you!